Frequently Asked Questions
How long does the design process take?
Your design time varies depending on the number of revisions and how soon we can finalize your design proof. It’s recommended that you book a minimum of 4-6 months before your wedding.
What payment methods do you accept?
You may make your payment by cash, credit card, PayPal, checks or money order. Returned checks will result in a $29 “return fee.”
Are there any “up front” costs to confirm my order?
A non-refundable $50 design fee that is applied to your order, a 50% deposit and a signed contract are required to confirm your order. If you have ordered invitations, mass production will not begin until all fees are received. Also, please note that your final payment must be made before delivery.
Can I cancel an order?
All printed items are considered a final sale. In the event of cancellation, you will be billed for all costs incurred up to the date of the cancellation and a $75 cancellation fee.
How many times can I change the design proof of my order?
I will send at least 3 design options for you to review along with a feedback form. During this time, you will select your favorite option and I’ll work on making changes based off of your feedback. You are allow two free rounds for proof changes. Each additional proof beyond the two free rounds will cost $5. Please note that there is also a $5 fee for shipping samples to you.
Will I be charged for additional rounds if Nay-Lilly Designs has made errors in the proof?
No. You will not be charged.
What happens if I want to make changes after signing off on the final proof?
Unfortunately, there will be an additional cost to make these changes.
Once a timeline is set, do I have to worry about any delays?
Its not uncommon to find that we’re ahead of schedule, however I like to give myself a small window of time just in case. Delivery is usually within 2-4 weeks after printing, depending on the quantity and complexity of your order and on other pending projects. However, once a timeline is established, three factors can cause delays in production.
- A delay in signing the contract
- A delay in paying the deposit and design fees
- A delay in returning the proof feedback form
Can I increase the quantity of my order once I sign the contract and approve the proof?
Yes, as long as you give sufficient notice well in advance to give me time to make the adjustments. You may not decrease an order.
Can I request a rush order?
Maybe. Projects under a month that require a quick turnaround time are considered as a rush order and are accepted on a case by case basis. Rush orders will depend on the production schedule, availability of supplies and the scope of your project. A 15% rush fee is added to your total and due in full with your down payment.
There is a watermark on my digital sample. Will that disappear in the final product?
Do I need to live in Maryland to be able to work with you?
Of course not. I can accommodate clients from all over the U.S. Nay-Lilly Designs has methods in place such as virtual consultations or talking by phone to accommodate clients who live out of the commuting area.
What happens if my order is damaged in the mail or during delivery?
I take every precautionary measure to ensure that your order is delivered to you in time and intact. Nay-Lilly Designs is not responsible for products damaged or lost as a result of mail delivery.
What happens if my postal address changes?
I can accommodate address changes. However any changes must be sent in writing at least two weeks before the established mailing date.
Do you have a guarantee policy?
I guarantee that the product will be produced in accordance with the contract and the final signed proof. Please bear in mind that there may be slight variations since each piece is hand-designed and individually created. However, you can be confident that each item will be carefully and exquisitely created.
Will I be able to use the custom design that is created for my order on other items?
All custom designs remain the property of Nay-Lilly Designs and may not be used by other parties without my expressed consent. You may request to use customized monograms or artwork for items not provided by Nay-Lilly Designs, such as with lighting, cakes, metal engraving or fabric monogramming, for a fee of $150. You must submit a written request at least 30 days before the event.